Support

Need help? Check the FAQ below or reach out directly.

Frequently Asked Questions

You set a budget when you publish your campaign. That budget funds respondent payouts. The higher the budget, the more reach your campaign gets and the faster it fills. You're only charged once at checkout.

Your Verdict unlocks after 3 submitted responses. Once unlocked, our AI synthesizes all the evidence into assumption verdicts, a recommendation, and next steps. You can refresh it as more responses come in.

Respondents fill out a matching profile with interests, expertise, industry, and experience level. Our algorithm scores each respondent against your campaign's audience targeting and surfaces the best matches first.

After your campaign completes, AI checks each response for quality. Responses that meet the quality bar split your budget — with a larger share going to respondents who closely match your target audience. Respondents can cash out their earnings once they reach the minimum threshold.

The estimated reward depends on the campaign format. Standard campaigns (longer, more in-depth) pay more per response than quick ones. Respondents who closely match the campaign's target audience also receive a slightly larger share.

You can edit campaigns while they're still in draft status. Once a campaign is live, you can pause it, increase the budget, or complete it early — but you can't change the questions or targeting to preserve data integrity.

Before your campaign goes live, we ask you to respond to a few other campaigns first. This keeps the ecosystem balanced so there are always quality respondents available, and gives you firsthand experience of what responding feels like.

Still need help?

For questions, issues, or feedback — email us and we'll get back to you as soon as we can.

support@validue.com